The Virtual Casino Group has been around since 2002 with its Cool Cat Casino. However, the provider had a comparatively long time to scare off one or the other customer. At least we can anticipate in our review that we would rather not recommend the casino. We'll clarify why in the course of this review. First, however, a few positive aspects that make the Cool Cat Online Casino appear quite attractive at first:
- Software from Real Time Gaming
- Many jackpot slots
- Clearly designed website
Security in the Cool Cat Casino: Lots of shade, little light
The Virtual Casino Group has not necessarily covered itself with fame in the past and only operates legally to a limited extent. At least we are aware of a comparatively large number of negative opinions about the company and its casinos. These are one or the other self-made Cool Cat Casino experience as well as opinions from sometimes very experienced players. In connection with the Cool Cat Casino there is even more talk of fraud. There are still many customers waiting for their payouts. The operator also has a few questions with regard to the gaming license.
The company is based in Costa Rica and has a corresponding license from the government. Thus, the Cool Cat Casino is not in possession of a valid EU license. In principle, there are also reputable providers with a Costa Rica approval. However, if you take into account that there are many online casinos with significantly more secure EU licenses, you should rather refrain from platforms with a Costa Rica license. As if that weren't enough, the casino couldn't really convince us in some other security-related points such as player protection and addiction prevention. The following are the most important criteria that are included in the Cool Cat Casino rating with a view to security:
Unfortunately, the Cool Cat Casino only has a license from Costa Rica and therefore does not have a valid EU license.
- Data security:
In principle, data transmission is relatively secure thanks to SSL encryption. However, what happens to the customer's data remains open. At least casinos with EU licenses are subject to strict regulations, also in terms of data protection.
- Protection of players and prevention of gambling addiction:
In our opinion, too Unfortunately, the Cool Cat Casino was not able to convince important points.
Game selection: All games from Real Time Gaming in the game library
This sets the game in his selection of games Cool Cat Casino is solely based on the game provider Real Time Gaming. Nevertheless, the range of games is quite good with over 200 games. There is also plenty of variety and almost every game can be played for free without real money thanks to a trial version.
In addition to the generally popular slot machine games, customers of the casino can also play various table games. These include video poker, blackjack and roulette, among others. Furthermore, Real Time Gaming has a large number of machines with a real jackpot and one or the other less common game to offer. These include games such as keno and various scratch card and reveal games. The game categories at a glance:
|Game category||Number||Popular games|
|Slot machines||over 100 || | 381||Storm Lords, 777, Achilles, Sweet 16, Bubble Bubble 2, Aladdin’s Wishes, Empress Wu|
|Slots with jackpot||over 70||Food Fight, 7's and Stripes, Rudolph's Revenge, Dream Run, Halloween Treasures, Eagle Shadow Fist|
|Table games||<15||Suit'Em Up Blackjack, Blackjack , Tri Card Poker, Baccarat, Blackjack + Perfect Pairs, Face Up 21, Let'Em Ride, Match Play 21, Pontoon, Vegas Three Card Rummy|
|Roulette||2||European Roulette, American Roulette|
|Poker||<15||Aces and Eights, All American Poker, Bonus Deuces Wilds, Bonus Poker, Jacks or Better, Joker Poker|
|Bingo, Keno and Scratch Games||<8||Fish Catch, Banana Jones, Keno, Craps|
Unfortunately no live casino
Unfortunately, working with only one software provider also has a problem decisive disadvantage. The Cool Cat Casino, at least as of the end of 2021, unfortunately cannot offer its customers a live casino. During our Cool Cat Casino test, it was not possible to find out whether the casino would add a live area to its offer in the future.
Casino software: Real Time Gaming as the only one Provider
As noted in the previous paragraph, the Cool Cat Casino works exclusively with the software manufacturer Real Time Gaming. Other games by large and well-known providers such as Play’n Go, Pragmatic Play and NetEnt can therefore not be found. Of course, this also means that some very well-known games and slots are missing. Players have to make some compromises in this regard.
However, the operation of the games is comparatively easy. Customers have a choice here. You can install the games directly on your desktop (PC) by downloading software for free, or you can also call them up directly in your browser. In this respect, the casinos with Real Time Gaming as providers can be compared with platforms from other well-known providers such as Microgaming or Playtech.
Cool Cat Casino Bonus: Interesting offers and loyalty program
Although it fell the overall impression of Cool Cat so far is not necessarily positive. With its comprehensive welcome bonus, its first deposit bonus and other promotions, the online casino can exceptionally collect some plus points. Even if, with a view to the general feedback, the question naturally arises whether one should actually take advantage of the attractive offers.
If you decide in favor of this, you will need for the various offers in most cases a special Cool Cat Casino bonus code. In addition to basic deposit bonuses, there are also very special codes that apply to certain games in the casino. In these cases, in addition to a deposit bonus, several Cool Cat Casino free spins are usually included. The loyalty program, which offers regular customers various advantages, sounds just as interesting.
Deposits and withdrawals: only a few options to choose from
Unfortunately, given the limited payment options, the joy of the admittedly attractive bonus offers doesn't last very long. Deposits in the Cool Cat Casino can only be made by credit card, Neteller and Bitcoin. However, according to the casino with Neteller, there is even no option for customers from some countries, including Germany. You should therefore not even think about PayPal, paysafecard, Giropay and other established and therefore good service providers.
It doesn't look much better with the payment options. The casino only does this via bank transfer or Neteller. However, the same should apply to withdrawals via Neteller for customers from Germany as to deposits via the service provider. This would leave the German players only with a bank transfer as their only option. This is made more difficult by the rather complicated verification, which according to the terms and conditions is due together with the first payout.
|Payment method|| Deposit /
|Min/Max Limits||Processing time||Fees|
|Credit cards (Visa, Mastercard)||Deposit: +||N/A||N / A||free of charge|
|Payout: -||-||- | || 487||–|
|Bank transfer||Deposit: +||€ 20 / 5,000||Immediately||gebührenfrei|
|payout: +||N / A||N / A||possible|
|Bitcoin || | 515||Einzahlung: +||N / A||N / A||N / A|
|Payment: - || | 527||–||-||-|
Customer service: Contact via live chat
The customer service of the Cool Cat Casino takes place after login via live chat. We couldn't find any other contact options on the provider's website. After all, the chat has some good features. Attachments can be added and, if required, the support team can also contact the customer by email. Basically, depending on the occasion, the customer may have to be satisfied with a standard answer to the answer from the support.
Real Time Gaming Casinos and thus also the cool Cat Casino not only work on the desktop (PC), but also on mobile devices. However, not by downloading an app, but by calling it up via a compatible mobile browser. The mobile version offers customers not only access to most games after logging in, but also the option of managing their own account. Only the older Flash games are no longer supported by the web app.
Payout rates: No general information
Neither Cool Cat Casino nor Real Time Gaming as game providers provide information on the general average payout rate . If you want to play online in the Cool Cat Casino, you have to rely on the fact that the games offer reasonably fair playing conditions. In view of the generally rather negative feedback, however, there are some doubts here, especially when playing for real money. The poor regulation on the licensing of Costa Rica does the rest and is also noticeable negatively in our Cool Cat Casino ratings.
Tips and tricks
Against the background of the previously rather negative ones Experience with the Cool Cat Casino finds it difficult to give tips and tricks. The best strategy is likely to be to look around for better providers and alternatives on our pages at onlinecasinogerman.info.
Experience of onlinecasinogerman.info: No recommendation on our part
Unfortunately, we can Do not recommend visiting the Cool Cats Casino. There are some bright spots, for example with the bonus offers and the quite attractive games. Unfortunately, the many negative points cast far too big a shadow to make a recommendation in favor of the casino.